Can I repair my Matterport camera myself?

With our Fast Fix diy kits it is possible for you to do some simple repairs yourself. These repairs typically include WiFi antenna replacement, charger port replacement and reassembly of dislodged housing pieces. If you’ve dropped your camera, you can watch this video that will walk you thru diagnosing how damaged your camera is. If the damage is limited to some simple components, one of our Fast Fix diy kits might be a good option for you. If you’d like to order one of our Fast Fix kits, click here.

Can I sell my Matterport camera to MatterFix?

Yes, at MatterFix we buy used Matterport cameras in working or broken condition. When you sell a camera to us we will pay for shipping the camera to us. We typically pay for cameras the day after we receive them. The prices we pay depend on

  1. General market prices for used Matterport cameras,
  2. The model of camera your selling and
  3. The cameras physical condition.

How do I know if my batteries need to be replaced in my Matterport camera?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries,

How do I know if my Matterport camera charger (AC adapter) needs to be replaced?

We’ve created a video specifically to walk you thru how to diagnose problems you might be having with your Matterport AC Adapter / charger, click here to view the video.

How can I tell what is wrong with my Matterport camera?

We’ve created some videos to walk you thru diagnosing any issues you might be having with your camera. You can select from the different videos here.

How do I ship my camera to MatterFix?

Ideally we recommend using one of the original Matterport boxes that the camera comes in (the box with the handle on it and the foam inserts). However if you do not have one of the original boxes, you can wrap it in a couple of layers of bubble wrap and pack in most any box it will fit into (12in x 12in x 7in) is about the smallest size we recommend. For more detailed shipping instructions, click here. Additionally we can email you a prepaid shipping label that you can simply place on the box you’ve packed your camera into and drop it at any UPS store or UPS drop off location. If you’d like us to send you a prepaid shipping label, click here and give us the needed information.

How much does it cost to get a camera repaired?

The exact cost to repair a camera obviously depends on what all needs to be replaced or adjusted in the camera. Most of the time the cost to repair damage to a camera will be either $250 or $350 (+ return shipping) depending on how extensively it has been damaged. Battery replacements cost either $250 if one battery needs to be replaced or $400 (+ return shipping) if both batteries need to be replaced.

Do you sell pre-owned cameras?

 Yes, we sell “Certified Pre-owned Cameras” that include free shipping to you and a one year warranty against any defects. To see our current inventory of cameras for sale, click here. The pictures and info for each camera is located in the Google Drive folders at the above mentioned link.

How do I pay for getting my camera repaired or for purchasing a camera?

We use Wave Invoicing to bill for all of our repair and camera sales invoices. You can pay with a credit or debit card directly from the invoice we send you. For repairs and sales, we will email you an invoice for the repair or sale. We will ship your camera back to you when the invoice has been paid.

How long does it take to get a camera repaired?

We typically repair cameras and ship them back to customers the day after we receive them.