Can I repair my Matterport camera myself?
With our Fast Fix DIY kits, it is possible for you to do some simple repairs yourself. These repairs typically include WiFi antenna replacement, charger port replacement, and reassembly of dislodged housing pieces. If you’ve dropped your camera, this video will walk you through assessing your camera's damage. If the damage is limited to simple components, one of our Fast Fix DIY kits might be a good option for you. If you’d like to order one of our Fast Fix kits, click here.
Can I sell my Matterport camera to MatterFix?
Yes, at MatterFix we buy used Matterport cameras, whether working or broken, and we pay for shipping. We typically pay for cameras the day after we receive them. The prices we pay depend on:
- General market prices for used Matterport cameras,
- The model of camera you're selling, and
- The camera's physical condition.
How do I know if my batteries need to be replaced in my Matterport camera?
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How do I know if my Matterport camera charger (AC adapter) needs to be replaced?
We’ve created a video to help you diagnose problems you might be having with your Matterport AC Adapter/charger. Click here to view the video.
How can I tell what is wrong with my Matterport camera?
We’ve created some videos to walk you through diagnosing any issues you might be having with your camera. You can select from the different videos here.
How do I ship my camera to MatterFix?
We recommend shipping cameras in their original Matterport boxes with the custom foam inserts. However, if you do not have one of the original boxes, you can wrap the camera in a couple of layers of bubble wrap and pack it in a cardboard box. (12" x 12" x 7" is about the smallest size we recommend.) For more detailed shipping instructions, click here. Additionally, we can email you a prepaid shipping label so that you can simply drop off your packaged camera at any UPS store or UPS drop off location. If you’d like us to send you a prepaid shipping label, click here and provide the needed information.
How much does it cost to get a camera repaired?
The exact cost to repair a camera depends on what all needs to be replaced and/or adjusted. Most of the time, the cost to repair a Pro2 camera will be either $250 or $350 (+ return shipping) depending on how extensively it has been damaged. Battery replacements cost $250 (+ return shipping) if one battery needs to be replaced, or $400 (+ return shipping) if both batteries need to be replaced.
Do you sell pre-owned cameras?
Yes, we sell "Certified Pre-Owned Cameras" that include free shipping to you and a one-year warranty against any defects. To see our current inventory of cameras for sale, click here. Camera information is located in the Google Drive folders at the above mentioned link.
How do I pay for getting my camera repaired or for purchasing a camera?
We use Wave Invoicing to bill for all of our repair and camera sales invoices. You can pay with a credit or debit card directly from the invoice we send you. For repairs and sales, we will email you an invoice for the repair or sale. We will ship your camera back to you when the invoice has been paid.
How long does it take to get a camera repaired?
We typically repair cameras and ship them back to customers the day after we receive them.